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Poorly Made in China: An Insider's Account of the Tactics Behind China's Production Game, by Paul Midler
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Praise for Poorly Made in China "This fast-paced travelogue through the world of Chinese manufacturing is scary, fascinating, and very funny. Midler is not only a knowledgeable guide to the invisible underbelly of the global economy, he is a sympathetic and astute observer of China, its challenges, and its people. A great read." —Pietra Rivoli, author of The Travels of a T-Shirt in the Global Economy "Paul Midler takes us for a ride through the fastest-growing economy in the world, revealing what can—and sometimes does—go wrong when U.S. companies shift production to China. Working in the heart of China's export hub, in the country's southern region, he has the advantage of a front-row seat to the no-holds-barred games played between manufacturers and importers. He introduces us to a cast of real-life characters and tells his story with a mix of affection and skepticism for what is taking place in China today. Midler delivers a revealing and often funny tale of life and commerce in a country whose exports touch nearly everyone on the planet." —Sara Bongiorni, author of A Year Without 'Made in China'
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Product details
Hardcover: 256 pages
Publisher: Wiley; 1 edition (April 6, 2009)
Language: English
ISBN-10: 0470405589
ISBN-13: 978-0470405581
Product Dimensions:
6.4 x 1 x 9 inches
Shipping Weight: 13.6 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
226 customer reviews
Amazon Best Sellers Rank:
#888,986 in Books (See Top 100 in Books)
This book explains why "Made In China" means whatever you bought is probably going to fall apart. And more interestingly, why Chinese business culture is unlikely to change even as they grow more prosperous and technologically adept. And why--for all its reputation for poor quality--Westerners keep going back to China to do business. One Western sucker after another goes to China and gets snookered into a deceitful business marriage that turns bad at the moment divorce becomes too expensive to contemplate. (The Chinese work that angle masterfully.) Now I understand why when merchandise breaks, deteriorates, quits working, or otherwise disappoints, the "Made In China" label explains it all.
I have done business in China since 1986. I know from experience how tricky and dangerous it is, especially for the newcomer. Curiously Mr. Midler refers to suppliers in Shantou (Canton Province) and I too have many suppliers there. Apparently this behavior amongst the Chinese is across the board no matter what product you work with. And they don't care no matter what threats or promises you make. I actually had one supplier who told me he would no longer sell to me because "you complain too much"! No loss to me, easily replaced you can be sure. Communists or not, the almighty greenback is king in China but as Mr. Midler makes very clear, it is not going to get you what you think you contracted for. Something close, maybe, but not right on target. The Chinese screwed up so many of my shipments that I got the distinct impression that the translaters were interpreting my directions, not translating them. So I spent years learning to speak Mandarin. I am totally fluent now, have often been mistaken for being Chinese on the telephone by those who had not yet met me. No matter, I told them straight out what I wanted in their own language and STILL they basically did it wrong to shave off a few bucks to their advantage. I could never understand that way of thinking, in America we keep the customers happy to perpetuate our business with them, we do not consistently antagonize them. This book will open your eyes if you want to do business in China and if you are already there you cannot help but agree with everything he says. Pay close attention, he knows what he is talking about. They will go behind your back and try to deal directly with your customer, they will yes you to death and then do whatever they please without any regard for you or your customer. I can offer dozens of examples but the one that most illustrates this is the supplier who sent the advance samples for approval, they were perfect. He then went and made the million piece order to his own liking. It was a Halloween item to be made in Orange and Black, the 1000 piece advance samples were right on the money. When the order came in, it was made in Red and Blue. They told us the factory boss thought Orange and Black was a terrible color combination so he made what he thought was pretty. Hence we had a million red and blue product with ghosts and goblins and all printed on them, in red and blue and the words "Happy Halloween". THAT is when we transferred half our entire production of all products to India. We still do some business in China but had I read this book twenty years ago I never would have gotten involved in China at all!I highly recommend this book, it is all true and frightening so use it well and be aware. Be very aware.
This reflects my experiences as a dropshipper using Chinese products. Many of the middlemen I worked through using Ali Express were good, honest people. But a significant percentage (20%) fit this book very well. Deteriorating quality over time, deceptive product pictures, long shipping times, and indifferent customer service, until I would threaten a dispute, then the tears and begging start. If you want to do business with China, this is a must read.
The author is an MBA who speaks Mandarin and lives in China. He works as a "middleman" between American importers and Chinese manufacturers. The first (approximately) 200 pages consist of entertaining anecdotes of his experiences in dealing with Chinese manufacturers. It is primarily a story of dishonesty and cunning--not incompetence-- on the part of the Chinese. Subtly, by these anecdotes, the author draws us further into the question of WHY the Chinese manufacturers behave as they do towards Americans and other importers of their products? The remaining (approximately) 50 pages provides a convincing answer.Everywhere one turns these days, we are told that the Chinese are the new master race, that China will bury the US and dominate the world, etc. This book is the furthest thing from a political polemic, but an incidental effect of reading it leads one to question how China could ever manage that?
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